It costs 600%-700% more to acquire a new customers versus retaining an existing one.
Companies that deploy a well-crafted customer service program enjoy a 92% customer retention rate.
With those facts in mind, it is no surprise that companies are investing in customer experience and customer service programs to drive loyalty and develop deeper relationships with their customers.
For 2019 we are hosting the inaugural Excellence in Customer Service Awards. Unlike other programs, we will celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success.
Nominations are due Friday, March 22, 2019 and winners will be notified Monday, April 22, 2019.
Get the Excellence in Customer Service
Complete the details below to get your copy of the 2019 Nomination Guide.
Deadlines & Fees
Tips for winning
The Excellence in Customer Service Award will be given out for superior performances in the past 12 months. Nominees will select an award category and their industry. Consultants, outsource partners and technology providers can choose either the industry they specialize in or their own industry.
Organization of the Year
Transformation of the Year
Executive of the Year
Manager of the Year
Front-Line Pro of the Year
Consultant of the Year
Outsource Partner of the Year
Technology of the Year
One personalized trophy per winning entry
A digital logo for royalty-free use online and in print
A Business Intelligence Group-issued press release announcing the winners
A press release template suitable for release by your organization
Feedback and scoring on your entry as provided by judges
Recognition by the Business Intelligence Group to its community of 20,000+ executives
Recognition on the Business Intelligence Group’s website
Recognition on the Business Intelligence Group’s social communities (LinkedIn, Twitter, and Facebook)
Winners will have the opportunity to purchase additional trophies.